Return Information — Our Top Priority is the Best Possible Service


We want you to be satisfied with your order, so if something isn't right, let us know. Returns and Exchanges are always available on items that have not been opened, damaged, or customized.

Money Back Guarantee

No Hassles - Our top priority is to provide the best possible service, which is why we strive to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including original packaging and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.

Convenient Returns

NoSmokingSigns.com strives to ensure that you are 100% satisfied with your purchase. Qualifying purchases made within the US can be returned up to 90 days from the date your order ships. The return process is quick and easy, however prior authorization is required to properly process a return. To begin the return process, please email support@quitsmoking.com or call our customer service department at {support_}.

What Qualifies for a Return?

  • Product must be in sellable condition.
  • Products must be returned within 90 days of the original shipment date.

What Does Not Qualify for a Return?

  • Clearance and closeout sale items.
  • Items that shipped more than 90 days prior.
  • Items that are damaged or defective. For products that are damaged or defective, please see our Damaged or Defective Products Policy.
  • Items that are returned without prior authorization. Items returned without first obtaining authorization may have the return and refund denied.

We'll handle your return within 10 business days of receipt. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item.

Damaged or Defective Products

If you receive an item that has been damaged during shipment or has a manufacturer’s defect, please contact our customer service department at 702-765-4848 or email support@quitsmoking.com and we will work with you to solve the problem.

All damaged or defective products must be reported within 10 days of delivery. Please retain all original packaging and documentation, as they will be needed to process your replacement.

Shipments arriving via freight service must be inspected prior to acceptance. Any damage, no matter how minor, should be noted with the shipper. Signing for a package and failing to note damage to the packaging will result in the customer assuming responsibility for any damaged merchandise.

Cancellations

If you choose to cancel you order before the product ships, you will be issued a full refund. Cancellations must be made before the order is processed by our warehouses. Cancellations must be made through our customer service department at 702-765-4848 or by email support@quitsmoking.com. Once an order is shipped, it cannot be cancelled, and the standard return policy applies.